Refund Policy
Last updated: April 25, 2026
1. Default policy: no refunds on delivered digital content
Content sold through Tapview is digital and is delivered immediately upon purchase. By completing checkout, you (the Buyer) explicitly request immediate performance and acknowledge that, in line with Article 16(m) of EU Directive 2011/83/EU, you waive your statutory right of withdrawal as soon as the content is unlocked.
As a result, completed digital purchases on Tapview are non-refundable by default.
2. When we will issue a refund
Tapview will refund a purchase, at our sole discretion, in the following cases:
- The file you received is materially different from what was described or previewed.
- The file is corrupted, unreadable, or technically broken in a way that cannot be resolved with the Creator's reasonable assistance.
- The Creator violates our Acceptable Use Policy and the content is removed before it could reasonably be enjoyed.
- A duplicate or fraudulent charge appears on your statement.
- You were charged for content you did not unlock due to a verifiable platform error.
Refund requests must be submitted within 14 days of the purchase to support@tapview.io with the purchase ID and a brief description of the issue.
3. How refunds are processed
Approved refunds are issued to the original payment method within 5 to 10 business days. The Tapview platform fee is refunded together with the purchase price; the corresponding amount is then deducted from the Creator's next payout.
4. Chargebacks
If you have a problem with a purchase, please contact us before opening a chargeback with your bank — we can usually resolve issues faster directly. Tapview manages chargeback defense on behalf of Creators. Where a chargeback is filed in bad faith or in circumstances inconsistent with this policy, we may dispute it on the Creator's behalf.
5. Account credit option
Where eligible, you may choose to receive your refund as Tapview account credit instead of a card refund, which is processed instantly.
6. Contact
Email support@tapview.io for any refund question. We reply within one business day.